Terms and Conditions


Welcome to Yanzo! Your personal concierge service. Its as easy as messaging a friend.
Yanzo, the services provided by Yanzo, its technology and/or intellectual property and this website, expressly belong to Yanzo Limited, a company incorporated in the United Arab Emirates, having company number [000001683] and its registered address at 16, Al Khatem Tower, Abu Dhabi Global Market Square, Al Maryah Island, Abu Dhabi, United Arab Emirates (“us”, “we” and/or “Yanzo” in these terms of use). The terms to follow shall expressly pertain to your use and access of Yanzo’s services and this website.
By accessing, using and/or continuing to use our services, or accessing this website for any reason at all, you are expressly agreeing to these terms of use in full. You are reminded to review these terms routinely to ensure no changes have been made, as we reserve our right to make changes to our services and/or this website (including these terms of use) at any time without prior notice to you. Where you are not able to make a binding agreement, you are kindly requested to leave this website and stop using our services immediately.
1.1 We provide our services through a number of social media and messaging platforms. You will need to use one of these to access our services. Notwithstanding the foregoing, any such social media and/or messaging platforms are owned and operated by third-party providers over whom we exercise no control. Each platform has or will have their own terms of use which you will need to read and agree to in order to use such platforms to contact us. The third parties providing the platforms through which you can contact us shall have the right to enforce such terms against you. This goes for any third party services required to provide the services to you and it shall be your responsibility to familiarize yourself with any third party terms and conditons as such terms also form an integral part of these terms and shall be enforceable against you.
1.2 By using any third party social media and/or messaging platforms and thereby accessing Yanzo, you will need to be able to create a legally binding agreement. Since you are accessing our services through a platform owned and operated by a third-party, we do not accept any responsibility to the contrary and have taken such third-party’s approval of your creation of an account with them to also mean that you are able to create a legally binding agreement. If this is not the case and/or you do not agree to either our or any third party’s terms of use, you should stop using Yanzo and not access either our services and/or this website anymore.
1.3 To access Yanzo, just send a message to our team on your preferred platform on which we have made contacting us available. Yanzo may include other social media and/or chat platforms and/or applications which are not available at the time you start using our services, at any time during its existence but shall be under no obligation to do so. We also do not guarantee that our services and/or this website will be available at all times and/or on an uninterrupted basis and/or without error at any time throughout your use of our services.
1.4 When the messaging chat has been opened and initiated with Yanzo in the platform you have chosen to contact us from , you can message in the chat for any goods and/or services that you are looking to purchase. Yanzo may request additional information about the goods and/or services to find you the most appropriate ones. Goods and/or services procured for you shall be on a best-effort basis. By using Yanzo’s services you agree and understand that Yanzo is procuring such goods and/or services from third parties and shall therefore not be able to guarantee that Yanzo will always be able to procure you the goods and/or services that you require. Goods and/or services may also be subject to additional terms and conditions from the providers. You are responsible for the information you provide to Yanzo, which shall be as specific as possible, as Yanzo shall base its search and the goods and/or services it offers and procures you, on the information which you provide.
1.5 Yanzo will respond back in the chat with an option (and/or more than one option) for the goods and/or services at the price which Yanzo is able to procure them and/or arrange them for you at. There will be an option in the chat to proceed to purchase and pay for the goods and/or services, at which point, on the first time you confirm to purchase a good and/or service through Yanzo, you will be redirected to a secure third party payment gateway where you will be asked to register your details for payment. The details that you provide will be securely stored for future (to make your experience with Yanzo even easier and more efficient for future purchase). Should you wish to change these at any time, please inform Yanzo accordingly.
1.6 Please ensure that all requests made to Yanzo for goods and/or services, are legal and appropriate. Yanzo shall not procure illicit substances for you, alcohol or inappropriate services and may refuse any request at its sole and absolute discretion. Yanzo also has a no-harassment policy. Where you are rude and/or inappropriate to anyone in the chat, Yanzo may refuse to continue to provide you the services until this behavior changes.
1.7 While Yanzo will endeavor to respond to you as soon as possible, response times may vary. We cannot ensure that the goods and/or services that you are looking for will be available at all times and/or at all. We also cannot guarantee that the prices of these and/or the final goods and/or services will meet your expectations. We will however, do our best to provide you with goods and/or services that meet your request.
2.1 We provide a service through various social media and/or other messaging platforms whereby you can request goods and/or services through a chat with Yanzo and Yanzo will source such goods and/or services for you. Yanzo will provide you with an option to purchase the goods and/or services and should you wish to proceed, the first time you make a purchase with Yanzo, the next message in the chat will be a link to a third-party payment gateway where you will be requested to input the necessary details to make your payment. This is only required for the first order and purchase that you confirm and make. After that, Yanzo has made it easy… the third party payment provider safely and securely stores the payment information that you have provided and Yanzo will complete future purchases on your behalf. To order and purchase the goods and/or services after you have registered on the third party payment gateway, simply confirm that you would like to proceed with a good or service in your chat with Yanzo, and Yanzo initiates the rest.
2.2 You are responsible for the orders that you make with Yanzo and all orders made through your chat with Yanzo.
2.3 When you place an order with us, your order is representative of an offer to purchase those goods and/or services. You have checked the information shared with Yanzo and by Yanzo and have decided that the goods and/or services offered in the Yanzo chat, are the goods and/or services you wish to procure.
2.4 You acknowledge and understand that Yanzo is not the manufacturer and/or direct provider of any goods and/or services. Yanzo is simply procuring the goods and/or services for you from a third-party provider and arranging for such goods and/or services for you. As such, while the return provisions in these terms of use will apply in most cases when goods have been purchased through Yanzo, they may not apply in all circumstances and may be subject to the return policies of such third parties from whom Yanzo procured the goods for you. By using the service, you understand that the goods and/or services are provided by third parties and any and all warrants and guarantees are provided by the provider of such goods and/or services directly. Yanzo expressly disclaims any and all warranties that come with the goods and/or services. It shall be your responsibility to familiarize yourself with these before proceeding with a purchase.
3.1 All product specifications, colors, descriptions, drawings, weights, dimensions and illustrations are provided on a best effort basis and are provided as a form of guidance only. The actual products you receive, may vary accordingly.
3.2 The final prices that we quote for the goods and/or services shall include delivery charges, packaging, taxes (including value added taxes), custom duties and/or any other charges, which will be added to the price of any goods and/or services that you decide to order. While we try to account for all costs associated with the goods and/or services that you decide to order, there may still be times when there are additional charges which we are not aware of. We do not accept responsibility for additional expenses and/or charges which may be imposed by third-parties, governmental organizations, or otherwise upon time of delivery.
4.1 Should you decide to move forward with a good and/or service which has been procured for you, the price of such goods and/or services shall be advised and you may proceed with the option provided in the chat for payment.
4.2 Payment may be made through credit card via a secure connection provided by a third party payment provider.
4.3 During the checkout process, you will only be asked to complete your payment details as instructed to make payment the first time you proceed with purchasing a good and/or service with Yanzo. Each checkout process after that will be initiated on your behalf after receiving your confirmation that you would like to proceed with another good and/or service. By using Yanzo, you automatically consent to Yanzo initiating payment on your behalf for future purchases using the information registered with the third party payment gateway with the first payment that you make for a good and/or service through Yanzo.
4.4 All credit card payments may be subject to authorisation by your credit card issuer. If the card is declined, your order will not be processed however, there may be a pending transaction until your credit card issuer removes the authorization and/or you register an alternative payment method.
5.1 Where Yanzo procures goods for you, we will arrange for the delivery of such goods on your behalf in accordance with the delivery method either included in your order and/or agreed with you for such order. In cases where delivery is made by a carrier, courier, freight forwarder or delivery service provider (“Logistic Provider”), an additional fee in the form of shipping and handling charges will have been applied to the final fee for your order. You may be liable for customs requirements and duties arising for delivery of any goods outside of the United Arab Emirates. It shall be your responsibility to ensure the goods you are ordering comply with the applicable laws in the country where you are ordering them to. We shall not be liable for delayed delivery times or goods returned to us due to packages being inspected by customs and/or goods being rejected. The transport and delivery of the goods to you by the Logistics Provider, shall be subject to the Logistic Provider’s terms and conditions, which terms and conditions shall be incorporated in this clause and apply to your purchase of the goods by reference.
5.2 When making an order, whether for goods and/or services alike, we may request you to provide additional information for the Logistics Provider and/or service provider to be able to arrange for the delivery of the goods and services respectively. This information may include things such as your name, delivery address, email address and telephone number.
5.3 Delivery of goods will be made to the address you specified for the order and you be responsible for making all of the necessary arrangements to be able to accept and take delivery of the order when it gets there. If no one is available to accept your order at the address at the time of delivery, the goods will be retained by the Logistics Provider for a reasonable period of time and then returned if they remain undelivered and/or uncollected. If goods are returned by the Logistics Provider, you will be issued a refund for the goods however, we reserve the right to retain any costs incurred in arranging for the delivery and return of such goods.
5.4 Times for deliveries and/or the availability of services will vary depending on various factors. All risk in you order shall pass to you once you have confirmed such order and proceeded to payment, and where this pertains to goods, when they are handed over to the Logistics Provider. The actions of the Logistics Provider and/or service provider (depending on the goods and/or services ordered) are out of our control and as such, we cannot and do not accept any liability for the actions or the inactions in relation to the same.
6.1 All goods should be checked against their order upon receiving them. If you would like to make a return, the goods must be in their original condition, unused and unopened and the terms and conditions relating to the return permitting this action. Goods that are damaged, soiled, altered or missing any goods that were supplied with them will not be eligible for return and will not be accepted. Notwithstanding the foregoing however, all returns shall be subject to the terms and conditions of the third party provider having provided them.
6.2 To return goods please contact us to request for the return within seven (7) days from receipt of such order. We may request additional information from you, such as the details of the goods you are wishing to return and your reasons for doing so. Should you fail to give notice in accordance with the timeframes set out in clause and do not follow our instructions for returning the goods in a timely manner, the goods shall be deemed to have been accepted by you. Goods that you received damaged or incorrectly supplied shall be automatically eligible for return. We will reply to you with further instructions for making your return. Neither us nor the Logistics Provider nor the third party provider of such goods, shall have any liability with regards to the return of any goods not raised in a timely manner. This is all provided such goods can be returned.
6.3 Once we receive notice of your return, we will, at our option, provide a replacement or allow you to cancel your order. Should you exercise your option to cancel your order in the circumstances set out above, clause to follow shall apply in relation to your refund.
6.4 For goods paid for by credit card, you will be refunded the amount you paid for the goods that have been returned and accepted for return by us, to the same credit card from which you made the order less any shipping and handling costs and any other expenses reasonably incurred from the return (“Returned Amount”).
6.5 If we cannot supply you with the goods and/or services that you have ordered, we will cancel your order and inform you of this as soon as reasonably possible and where we can, offer you an alternative. We will give you a refund where you have already paid for the goods and/or services.
6.6 The prices for the same goods and/or services may vary from time to time and we cannot guarantee that the prices provided for these will always stay the same, and goods ordered may become unavailable upon sudden notice. Should this occur, we will refund you the amount which has been paid (if any) in accordance with this clause.
6.7 Yanzo shall not be responsible for you missing an appointment for a service that Yanzo has procured for you. It shall be your responsibility to let us know if you can no longer make such appointment at least 24 hours in advance. Refunds shall be subject to such service provider’s terms and conditions and where a refund is permitted, Yanzo shall arrange for this accordingly.
7.1 License to Use. Subject to the rest of the content of these terms of use, we hereby grant you a non-transferable, non-exclusive, revocable, limited license to use and access our website and our services through WhatsApp for your own personal use but reserve our right to revoke any or all of such authorizations at any time.
7.2 You agree to use our website and/or our services for lawful purposes only and in a way that does not infringe on the rights of any third party or restrict or inhibit such third party’s use and enjoyment of the same.

7.3 Certain Restrictions. The rights granted to you under these terms of use are subject to the following restrictions:

7.3.1 you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit our website and/or any part of our services, whether in whole or in part, or any content displayed thereon, or otherwise deal in any such content for commercial use;
7.3.2 you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of our website, our platform and/or any of the content thereof;
7.3.3 you shall not access our website and/or use our services in order to build a similar or competitive business, product and/or service;
7.3.4 except as expressly stated herein, no part of our website may be copied, modified, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including but not limited to linked, framed, hyperlinked or deep-linked into any other website, without our express written consent; and
7.3.5 unless otherwise indicated, any future release, update, or other addition to functionality of this website and/or our services, shall be subject to these terms of use. All copyright and other proprietary notices on this website and/or otherwise relating to the provision of our services, must be retained on all copies thereof and the source clearly displayed.

7.4 Modifications. You should review these terms of use periodically as we reserve our right, at any time, to amend or modify these terms and conditions, suspend, or discontinue our website and/or any part of the services, in whole or in part, without prior notice to you.
7.5 No Support, Maintenance, or Protection. You acknowledge and agree that we will have no obligation to provide you with any support or maintenance in connection with either our website and/or our services, WhatsApp, or otherwise. We cannot be held responsible for any issues and/or downtime caused by WhatsApp, connectivity issues and/or technical disfunctions and you will need an internet connection to access our services, just like you would for WhatsApp, so when you can access WhatsApp and send and receive messages, you can access Yanzo and our services through WhatsApp.
You agree to indemnify and hold Yanzo (and its affiliates, officers, employees, and agents) harmless from any and all claims and demands (including reasonable costs and attorneys’ fees) made by any third party due to or arising out of (a) your use of this website, WhatsApp and/or our services, (b) your violation of these terms of use or any other terms or guidelines referred to herein (including third party provider terms and conditions), or (c) your violation of applicable laws and regulations. We reserve our right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to fully cooperate with us with regards thereto and not to settle any matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
As between you and us, you acknowledge that any and all intellectual property rights, including copyrights, patents, trademarks and trade secrets (collectively “Intellectual Property”) in our services, this website and its content, are owned and shall be owned by us, our suppliers and/or third parties we use to provide the services (as applicable). Neither these terms of use (nor your access to or use of this website and/or our services) shall transfer to you or any third party, any rights, title or interest in or to such Intellectual Property, except for the limited access rights expressly set forth in clause ‎1.1 above. We reserve all of our rights not granted in these terms of use and reserve the same for our third party providers. For the avoidance of any doubt, there are no implied licenses granted under these terms of use or by your use of our services. A breach of intellectual property rights shall result in a liquidated damages amount of USD1,000,000.
10.1 This website may contain links to third-party websites and services and/or display advertisements for third parties (collectively “Third-Party Links & Ads”). We do not review, approve, monitor, endorse, warrant, or make any representations with respect to any Third-Party Links & Ads found on or through our website and hereby expressly disclaim any and all liability in relation thereto. Access to Third-Party Links & Ads have been provided for your convenience only. Your use of any Third-Party Links & Ads shall be at your own risk. When accessing any Third-Party Links & Ads, additional terms and conditions are likely to apply, including but not limited to, the third party’s privacy and data gathering practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with or any access to any Third-Party Links & Ads.
10.2 Certain activities, whether legal or illegal, may be harmful to you and to others. For your own protection and for the protection of others, you may not at any time during your use of our website and/or the services:

10.2.1 harass or abuse other users and/or third parties, whether by threatening, stalking, spamming, transmitting junk mail, chain mail and/or any other form of harassment and/or abuse;
10.2.2 violate the privacy of other users and/or third parties, either by infringing applicable privacy laws, soliciting personally identifiable information for the purposes of harassment, exploitation, commercial activities, promotional activities, or any other reason which is contrary to the reason such information was provided;
10.2.3 unfairly interfere with any other user or third party’s uninterrupted use and enjoyment of our website and/or the services;
10.2.4 upload or transmits viruses or other harmful, disruptive or destructive files; or
10.2.5 disrupt, interfere with, or otherwise harm or violate the security of our website, system resources, accounts, passwords, servers or networks connected to or accessible through our website and/or the provision of our services.

10.3 You hereby release and forever discharge us and our affiliates, officers, employees, agents, successors and assigns (as applicable) from and against each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind (including personal injuries, death, and property damage) that has arisen or arises directly or indirectly, in whole or in part, out of your use of this Website (including any and all interactions with, or act or omission of, other Website users and/or Third-Party Links & Ads).
This website and all of the information hereon, is provided on a strictly “as is” basis. We expressly disclaim any and all warranties and conditions of any kind, whether express, implied or statutory, including without limitation, warranties and conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy and non-infringement, in both this website and your use of our services. We make no warranty that this website and/or that the goods and/or the services will meet your requirements or expectations, will be available on an uninterrupted, timely, secure and error-free basis at any time throughout your use of the services. If applicable law requires any warranties with respect to this website and/or the services, all such warranties are limited in nature and duration to the minimum requirements imposed on us by law.
12.1 To the maximum extent permitted by applicable laws, in no event will we accept any liability to you or any third party for any loss of profits, loss of data, costs of procurement of substitute goods, or any indirect, consequential, exemplary, incidental, special or punitive damages arising from or in relation to these terms of use and/or your use, or inability to use, this website and/or our services. Access to, and your use of this website and our services, shall be at your own risk. By accessing our website and/or our services, you accept sole responsibility for any damage to the device you are accessing it from, its computer system, and/or any loss resulting therefrom.
12.2 To the maximum extent permitted by law and notwithstanding anything herein to the contrary, our maximum liability arising from or in relation to these terms of use and your use of our website and/or the services (for any cause whatsoever and in any form of action) shall be limited to fifty USD ($50.00) or the value of the goods and/or services having been procured for you, whichever is higher. The existence of more than one claim will not enlarge this limit as it shall be in the aggregate. You agree that our suppliers will have no liability of any kind arising from or relating to these terms of use.
12.3 We will not be liable to you for any breach of these terms of use caused by any event beyond our reasonable control including but not limited to, acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, decrees or laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes.
12.4 These terms of use shall not affect your legal rights whether under any mandatory consumer protection laws, which cannot be excluded or limited by applicable law.
Subject to this clause, these terms of use will remain in full force and effect for the entire time that you use our website and/or our services. We may suspend or terminate your rights to use this website and/or our services at any time for any reason at our sole discretion. We shall not be liable in any way whatsoever for any termination of your rights under these terms of use. Even after your rights under these terms of use have been terminated, the following provisions of these terms of use will remain in effect and shall be fully enforceable against you under law: clauses 7, 8, 9, 10, 11, 12, 13 and 14.
14.1 These Terms shall be governed and construed in accordance with the laws of the UAE for the time being in force.
14.2 All claims and disputes (excluding claims for injunctive or other equitable relief as set forth below) in connection with these Terms shall be amicably resolved between us within ninety (90) days from the date thereof. Failure to reach amicable settlement shall cause the dispute to be referred to and finally settled by Dubai courts.
15.1 Survival of Agreement. These terms of use will survive the termination of your relationship with Yanzo for a period of five (5) years from the date you last visited our website and/or used our services, whichever is later.
15.2 Electronic Communications. All communications between us and you will be in electronic form. For contractual purposes, you (a) consent to receive communications from us in an electronic form and (b) you agree that all terms and conditions, agreements, notices, disclosures, and other forms of communication that we may provide you with, satisfy any legal requirement that such communications would satisfy if it were be in a hardcopy. The foregoing does not affect any non-waivable rights.
15.3 Entire Terms. These terms and conditions, together with our privacy policy and cookie policy (where applicable), constitute the entire agreement between us and you regarding the provision of our services and your use of this website. Our failure to exercise or enforce any right or provision of these terms of use shall not operate as a waiver of such right or provision. The section titles in these terms of use are for convenience only and have no legal or contractual effect. The word “including” means “including without limitation”. Any or all of the rights and limitations set forth in these terms of use may be waived by the party against whom the claim is asserted. Such waiver shall not waive or affect any other portion of these terms of use. If any part or parts of these terms of use are found under the law to be invalid or unenforceable by a court of competent jurisdiction, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of these Terms shall continue in full force and effect. These terms of use, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without our prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. Yanzo may freely assign these terms of use. The terms and conditions set forth in these Terms shall be binding upon assignees.
15.4 Copyright/Trademark Information. Copyright © 2022 Yanzo. All rights reserved. All trademarks, logos and service marks (“Marks”) displayed on the Website are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.
You confirm your acceptance of these terms of use in full by continuing to use our Website. We shall be under no obligation to prove that you have read these terms of use, as may be amended from time to time. It shall be your sole responsibility to ensure that you are aware and keep yourself aware of the same.